We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

We collect fresh Bison Hides from USDA inspected facilities (Mainly in Colorado and South Dakota), wash them, remove the hair then split the hide into 2 layers. The Top layer is usually made into leather, the second layer is washed again, then processed with Food Grade Hydrogen Peroxide and Enzymes to kill any bacteria, followed by multiple fresh water rinses before tying and drying into the particular chew shape. For those hides that are too scarred to make clear leather, we use the top grain layer in our chews. We believe we may be the only collagen-based chews that often include this top grain layer. (Other than Cheek Rolls and Slices, which are also collagen-based with the grain layer).

No. In fact, we have sent many samples from many lots to an independent laboratory in Memphis Tennessee. The results of many of those tests are on our website. We also test monthly for salmonella, e.coli and entero-bacteriae. We have never had a positive test in our existence.

Bleach (Chlorine) is NEVER, EVER used. We DO use FDA Food Grade Hydrogen Peroxide, Enzymes (Catalayse) and a smidgen of Food Grade Salt to eliminate any bacteria. We do not use any harmful bacteriacides such as arsenic or formaldehyde. We also do not add any coloring agents, such as titanium dioxide. 

The result can sometimes leave us with rawhides which are not pretty and white, like many sold in retail locations today. In fact, some of our rawhides can be downright ugly!

We send our bison hides to our upholstery leather factory in Mexico where we develop furniture leather from the better grade Bison hides. One must have access to un-tanned, un-haired hides to make collagen-based chews, which is only possible at our furniture leather facility in Mexico. The Bottom layer and those that are not good for making leather due to heavy scars or holes, we clean, tie, and dry in Mexico. All to the same exact standards and formula as we would here in the U.S.A.

We then bring the dried rawhide chews back to our facility here in Louisville for final inspection and packaging.

We fully understand wanting to buy MADE in USA product, and as one of the largest Exporters and Manufacturers in the USA of hides and Leather do everything we can to keep as much of our product here in America. Unfortunately, we cannot produce Bison chews when making leather for shoes, handbags or gloves and there are no Furniture or Car Seat Leather tanneries left in the USA.

Yes. They are really made from the skins of Wild Boar captured and harvested in Texas, USA. The wild boar are then processed in a USDA facility, under full USDA inspection. We obtain the skins daily from the facility and send them either to our rawhide chew facility, or sell them to Gelatin Companies. We plan to eventually send all of the skins to our hide facility.

The answer is due to our limited processing. We do not use heavy-duty industrial de-greasers, thus some of our Bison Hides will retain a slightly higher fat content than typical beef hides have. When these higher fat-content hides are dried, the fat darkens, sometimes extremely dark. We understand the appearance may not be as pretty as the majority of our hides, but they are fine for your pet.

It should be noted that many "basted" hide chews are done so to cover up the more "ugly" darkened chews. Ours included. We have ceased to produce the basted hides, thus occasionally you may encounter one. If you ever receive one of our Bison chews and you are not happy with the appearance, we will replace it, no questions asked.

In addition, unlike many hide companies, we do not use any harsh "Bleaching Agents" which would help brighten and whiten the chews.

This is one of the most often asked questions and one of the most misrepresented by the multitudes of internet "experts" blogging and posting on the web. The Short answer is: Yes, rawhide is completely digestible.

Consider this: If you eat Anything made from Gelatin or Collagen, such as sausage casings, you are eating either cow hide, or pork skin - or likely a combination of both. The Skin of a bovine or porcine are 85% or higher Collagen (the main ingredients in making Gelatin). Our Bison hides could just as easily end up in your child's next gummy bear or marshmellow, or the capsule containing your herbal supplement, if we were not saving them exclusively for our rawhide dog chews.

In regards to our Bison collagen-based dog chews, the key to speed and ease of digestion is Surface Area. If your dog chews and shaves the hide chews as they are intended, the chews will digest and your pet will have no issues, as long as they are not allergic, or have an underlying condition. If, however, a dog were to gulp a large chunk, particularly a tied up knot, the lack of surface area in proportion to the volume of rawhide will slow digestion considerably. For this reason, we ask all pet owners to supervise their dog when giving them our bison chews. If you notice they are not shaving the hide chews and are trying to gulp them, or carry them around without gnawing on them, hide chews of any kind may not be suitable for him or her. And please remember to always make plenty of fresh clean water available.